Standard Terms and Conditions

Managed IT and Cybersecurity for SMEs

Standard Terms and Conditions

Next Generation Digital Technologies vision is to deliver exceptional service and provide our clients with innovative, cost-effective solutions that meet their requirements and exceed their expectations.

All transactions and interactions are subject to our Standard Terms and Conditions.

These Terms and Conditions were last updated on the 4th of June 2020. Next Generation Digital Technologies reserves the right to further amend these terms without notice.

Definitions

Next Generation Digital Technologies means Next Generation Digital Technologies (Pty) Ltd (Registration no: 2014/231709/07), a private company registered in accordance with the law of the Republic of South Africa.

Office Hours means 08:30 to 17:00 Monday to Friday, excluding public holidays.

After Hours means all other hours that do not fall within Office Hours.

Client means the other contracting party to this agreement (Customer) as set out in any quotation, estimate, sales order, invoice or other documentation.

Equipment means all equipment supplied, serviced and/or installed by Next Generation Digital Technologies at the Client’s Premises including (but not limited to) equipment reflected in any quotation, sales order, invoice or other documentation pertaining to computer hardware, software and any other electronic equipment.

Service(s) means the services carried out / provided by Next Generation Digital Technologies on behalf of the Client, which includes (but may not be limited to) assessments, audits, installation, configuration, repair and/or online services.

Client’s Premises means the address referred to in any quotation, sales order, invoice or as directed by the Client at which the Equipment is to be installed and/or Services are to be rendered.

Support Call Logging

Next Generation Digital Technologies provides a Technical Support Center which enables the Client to log support requests by phone, online or via email. Please visit http://www.nextgenerationdigitaltechnologies.com/technical-support/ for information on logging support requests, priorities and the procedure to be followed.

Support Availability

Technical support is available during Office Hours. Although some services are available on a 24/7 basis, Next Generation Digital Technologies does not routinely provide technical support After Hours. However, we understand that IT problems are not confined to Office Hours and there may be circumstances where you require extended support. In such cases, a member of our technical team is on standby After Hours to assist clients with emergencies. Please note that overtime rates may apply depending on your SLA.

Telephone Calls

All telephone calls are recorded for quality assurance and training purposes.

Quotation Validity

Due to the increased volatility in exchange rates, quotations are only valid for 24 hours unless otherwise stated.

Orders

No orders will be processed or dispatched, without exception, until payment for the order has reflected in Next Generation Digital Technologies bank account.

Warranties

All goods purchased from Next Generation Digital Technologies are subject to the warranty provided by the manufacturer or local distributor.

Please note that the warranty shall be void for any defects or malfunctions arising from:

Returns

We want all our Clients to be completely satisfied with their purchases. If you are not completely satisfied with your purchase or the Equipment is defective, you may return the Equipment within (5) five business days to be exchanged or refunded.

Please note that the following conditions apply:

Payment & Overdue amounts

All invoices must be settled in full by their due date. Next Generation Digital Technologies reserves the right to charge interest on overdue accounts calculated at the current prime lending rate + 2% Any accounts related queries should be sent to [email protected]

Obligations and Indemnity

Next Generation Digital Technologies undertakes to supply any Equipment and\or Services at the date and time agreed upon, subject to the Client complying with the payment terms above.

The Client agrees and acknowledges that:

General

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